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General Information

What’s changing with the transition from 21st Century Insurance to Toggle?

We’re making upgrades to your experience while keeping the same great coverage. We repeat: Nothing about your coverage is changing during this transition, but now you can make policy changes and take care of your payment instantly online at toggle.com.

How do I log into my self-service account?

There are a few different ways:  If you already have a Toggle account, just log in using your Toggle username and password and you’ll see your policies. If you have a 21st Century account, you can go to toggle.com/login and use your 21st Century username and password. If you don’t have a Toggle or 21st Century account, just go to toggle.com/activation to create your account.

Is my price changing with this transition?

The change from the 21st Century brand to the Toggle brand has no impact on your premium. But due to the increased cost to repair and replace vehicles due to supply shortages and inflation, rates are rising across the auto insurance industry. We do everything we can to keep coverage affordable, but your price may increase with your renewal and therefore during this transition.

What is the quickest way to file a claim?

The quickest and easiest way is to log into your self-service account and click “Claims,” then follow the prompts. One of our claims representatives will get back to you asap.

What number do I call for roadside assistance?

The fastest way request roadside assistance is to log into your self-service account and head to "My policies" > "Get roadside assistance." This will take you to the HONK platform, where you can request help. You can also call 855-864-1530 and a representative will help walk you through the process.

Do you have a mobile app?

With Toggle, you don’t need an app! Our website and self-service portal are optimized for your phone, so you’ll be able to do all the things you need to, including download and print your ID card, make a payment, make changes to your policy, file a claim and more.

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Account Information

How do I do things like update my policy address, add an interested party, change vehicles, or add a driver?

We think the best way is to log into your self-service account and click “View your policy” > “Edit policy” and make whatever changes you need.

How do I update my phone number?

Please log into your self-service account, then under “My Profile” you can view and edit your contact information.

How can I update/change my driver’s license number?

We don’t allow the named insured or their spouse to update their driver's license numbers. But for other household drivers, there are three easy ways to get this done: Call us at 855-864-1530. Chat with us on toggle.com from 9:00 a.m. to 10:00 p.m. ET Monday through Friday, and 10:00 a.m. to 9:00 p.m. ET Saturday. Email us at support@gettoggle.com.

Will I receive documents in the mail?

We do our best to conserve paper and provide real-time updated documents in your self-service account. If you haven’t opted into our paperless program, you will still get your documents in the mail. But we highly recommend going paperless – live cleaner with less clutter while having the most up-to-date policy info at your fingertips.

How do I stop receiving mail and get all communication via email?

So, you want to simplify your life and go papercut free? Good call! Just log into your account and click on “My profile” > “Paperless” > “Update” to stop getting paper mail.

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Policy Information

How do I add a new vehicle to my policy?

Good news! You don’t need to call or wait on hold at all to make a change to your policy. Just log into your self-service account, click “View policy” > “Edit policy” > “Add vehicle.”

How do I get my new ID Cards?

Please log into your self-service account and look under “My policies” > “Download ID cards.” You can save them directly to your digital wallet or print a PDF. With the transition to Toggle, all transactions are instant, and ID cards will be updated and immediately available online.

Why can't an operator name appear on the ID cards?

We only list the named insured and their spouse on the ID card.

Can I get SR-22 documentation?

Unfortunately, we don’t offer SR-22 documentation.

Do you offer non-owner policies?

Unfortunately, we don’t offer non-owner policies.

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Billing

Can I make a payment in advance?

Yes, you can log into your self-service account and make a one-time payment greater than the amount due. However, we think enrolling in autopay is the best way to help ensure your payment will be paid on time, every time.

Will I be able to pay for my Toggle policy the same way I did for my 21st Century policy?

Yes, most payment methods are still available. Please log into your self-service account and click “My payments” to see your payment options and account balance.

Can I change the due date for my payments?

Unfortunately, we don’t allow you to change your payment due dates.

Can I pay using my bank account?

Yes, if you had your bank account information saved when you policy was with 21st Century, you can continue to use your checking or savings account. If we don’t have your bank account information saved yet, you can still use your debit card to make a payment from your bank account. We plan to add the ability to save new bank account information as a payment method in your self-service account soon!

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