Find the answers you’re looking for.

How do I pay for Toggle?

With Toggle Renters or Auto insurance, we'll automatically deduct your monthly premium at the start of your subscription period each month from the credit or debit card you provided. With Toggle Home insurance, you can pay for your policy in full at the beginning of your policy term using a credit or debit card. We'll deduct your annual premium at the start of your term and again automatically at policy renewal. At this time, we do not have the option for you to pay through escrow, but we're working on it! To change the card on file, click on the My Payments link at the top of the page when logged into your Toggle account. At this time, we’re only able to accept debit and credit cards for payment online (no pre-paid or reloadable-style card types). To pay by paper check (NJ Toggle Auto customers only), please contact us at support@gettoggle.com. Choosing to pay by paper check means your coverage will not be effective until we receive your check and payment is successfully processed.

Can I pay for a full year or six months now?

Toggle Renters policies are set up to have monthly recurring costs that automatically deduct from your credit or debit card on file, similar to a subscription service. At this time, we do not have the option for customers to pay in full for the entire twelve-month policy term. Toggle Auto policies offer two payment options - paying monthly via recurring automatic deductions from your credit or debit card on file or paying in full for the entire six-month policy term via credit or debit card (with recurring automatic deductions at policy renewal). Toggle Home policies are full-pay only, by credit or debit card or through escrow.

What happens if my payment doesn’t go through?

If you have Toggle Renters or Auto insurance and your recurring monthly charge fails, we will let you know so that you can make any adjustments to your debit or credit card on file to keep your policy active. We’ll attempt to re-bill the card you have listed with Toggle twice more before we’ll need to cancel your policy for non-payment. If you have Toggle Home insurance and the charge to your credit or debit card fails at the time of purchase, you will be notified and asked to provide a new card before the purchase can be completed.

I need to cancel. How will my refund be handled?

We're so sad to see you go! Refunds are processed the same day as policy cancellations and may take up to 3 days to be credited back to your card on file. Please note that at Toggle, we don't charge any initiation or set-up fees to get your policy started. However, we do retain the first month's policy premium if you need to cancel in your first month after buying your policy. (In CA, we refund after the first $40.) If you request to cancel your auto policy within the initial policy term, any refund due will be computed on a 90% of a daily pro rata basis for the full term premium.